\[ y''(x)=\frac {2 x y'(x)}{x^2-1}-\frac {\left (a (a+1)-a (a+3) x^2\right ) y(x)}{x^2 \left (x^2-1\right )} \] ✓ Mathematica : cpu = 0.595239 (sec), leaf count = 36
\[\left \{\left \{y(x)\to c_1 x^{-a}-c_2 x^{a+1} \left (2 a \left (x^2-1\right )+x^2-3\right )\right \}\right \}\]
✓ Maple : cpu = 0.039 (sec), leaf count = 33
\[ \left \{ y \left ( x \right ) ={\it \_C1}\,{x}^{-a}+{\it \_C2}\, \left ( 2\,a{x}^{2}+{x}^{2}-2\,a-3 \right ) {x}^{a+1} \right \} \]